Heating and Cooling Solutions For Customers

Heating and Cooling Solutions
Customer Friendly


The first topic I should cover is about me. My experience as a technician in the field adds up to thirteen years. My educational background at the San Diego Community College covers every aspect of heating and cooling. Their heating, ventilation, and cooling (hvac) program is supported by the hvac program at the Ferris State University-College of Technology located in Michigan. Also, every job that I have had has been loaded with refresher courses. Couple that with my experience and we have a pretty good idea what is going on in the heating and cooling industry. No I am not any kind of leading expert, but my experience has been among the best. Still I am a professional and know things that can benefit customers around the world. So, here we go......

We will cover many topics, but today we will start with how to choose a company that fits your needs and financial situation. This takes some time and the willingness to call company after company.

Check out their websites, if they have one. Websites give off some big question marks. No website can be, but not necessarily, a red light. Companies that are serious about business should and usually do have a website. If not, don't mark them off just yet, put them in your stack of not sure. The size of the company can indicate a lot about what the cost might be. The larger the company, the greater the overhead, the larger the price will be. This is the only way larger companies can stay in business by cover all the cost that goes into a large company. Not the most accurate description, but as close as I can get for you. Also, check with the Better Business Bureau, which is a reliable resource, but not the only resource. Sometimes if you put the company name into a search engine you can stumble onto complaints about the company or customers raving about the great job they done.

Next, their willingness to answer your questions. Customer Service is really a good sign. Generally, if they cannot answer your questions there is always someone they will transfer you to that can. Most of the time it can be a supervisor, leading technician, or even the owner. Ask all of the questions you have and do not with hold any of them. Throw your punches because you want to be sure. When you hang up that phone you want to be satisfied with the answers received. Most of the time all you need is a phone call to choose a company, but then the real decision maker is the work quality, which only happens once you have invited the company onto your property to do the work.

The quality of work is what is the most important when choosing a company. Lets face it. We really do not know until we have them to actually come out to do the work. What do you do once the technician is at your door. Now your facing the reality. What questions to ask? What to watch out for? Can I really trust this technician? The list of questions can go on. There will be more on this later.

This article is just to get you started. We plan to post more articles on the technician and to sniff out a possible con job. Or how to determine quality work and half ass work. Also, we will have articles on work that possibly might be performed on your system. Stay in touch for more heating and cooling tips and ideas. Return to this site and check out our follow up articles. In the meantime you can make request by emailing me at realbiz@cox.net. I will not answer your question by email, but I will reply letting you know it was received. Depending on how busy we are the question will be posted at this site in the future along with the answer.Keep one thing in mind. We are not here to represent companies or the industry for that matter. We are sharing our experiences and giving advice. We will not at anytime use any companies names or their technicians names. We just want to give you guidelines that can help in your decision making at those important times when you need the help. Or just friendly advice. Thank you and God bless.


Dwayne