Today I woke up and did not have nothing to write about. Not until my friend asked me to look at some property near where I live. When I approached this property I was not sure what to expect. As I was looking at the house and yard area I realized their condenser was missing. No wonder the owners, living out of town, wanted someone to look at the property. Then it hit me. With this economy like this. Condenser everywhere may be chosen targets for theft. Scrap metal is being hunted down by any means necessary. The economy has pushed some people to the edge. To the point they will do anything to survive. We may not think about it, but it is very real. It is unfortunate and a problem that effects you and me. So that is what we will talk about.
A lot of people have dogs and usually do not have problems with theft, but what about those people who do not have dogs and do not care to have one. Their are a lot of ideas floating around out their. Still use caution and investigate the product and the companies offering the product. Sometimes the product is fine and the company work is less than expected or vice versa. Look for and call quality companies to see if they have anything to offer for your a/c system security. With this type of theft on the rise companies might have the products on the shelf waiting for purchase. If that does not work than call the product manufacturer and ask who offers their product. Sometimes you might, on rare occasions, have to buy the product and hire someone to install it.
Their are a few products out there. So do your research and be sure you understand what you are getting. Since I do not promote any products I cannot list the name of any products on this page. Just type air conditioning+blog in a GOOGLE search and browse through those results. Google usually grabs the best promotions out there. Also, try to play with the search phrase a little bit, too. Good Luck!
Remember to email me with any questions you may have about air conditioning. Just email me at realbiz@cox.net.
Thank you
Dwayne
Monday, July 11, 2011
Friday, July 8, 2011
What to expect from Technicians
This post is geared towards the technician and customer relationship. This is very important, not so much for the technician, but for you the customer. You do not want to ask questions your not sure of hoping to get the answers you want. Because whatever you ask for that is the answer you receive. Remember, most of these technicians, have been around awhile. So they know what to say and when to say it. Unfortunately that is what we have to deal with. That doesn't mean he/she is good or bad as a technician. Companies train technician to give the customer answers that make them happy because they want your business right now and the future. When you ask them a question and your not satisfied just ask them to be more specific. Or whatever you are looking for. Most technicians like to interact on this level. It sort of gives them the opportunity to show off his/her skills. So try to relax when they arrive and let the questions fly, but try to hold on to your questions until after the diagnostics has been run on your unit. Or after your maintenance ask the questions you may have. Because, if the technician is not familiar with your unit, he/she cannot tell you what the problem is or give any beneficial recommendations. The key is to try to build trust between you and the technician who is a representative of the company they work for. This is so they can better serve you and you will be happy. Plus if something happens you know you are in good hands. You have a track record with them.
When a technician enters your home it is because you invited him in. Make sure he/she wears booties. If not, try to have a supply so you can give them a pair before they enter the home. You can buy them at Home Depot or other stores like that. After the technician enters the home stay with them. Staying with them is to protect them and you. There has been many technicians fired because they was accused of things they did not do such as stealing or tracking mud onto the nice brand new carpet. Because nobody was with them, the customer is always right. Wrong! Sometimes situations are misinterpreted. That beautiful wedding band fell down behind the couch, but finding it six months later doesn't help a technician clear his name. Or the children ran through the house when you was not looking leaving mud all over that carpet. So staying with them as long as they are in the house to protect both parties involved.
I hope this was useful. When I was in the field it was a blessing to have a good relationship with customers, but developing those relationships was hard work sometimes. Technicians have training, but customers sometimes have to shoot from the hip. That can be pretty nerve wrecking for someone not use to dealing with air conditioning companies.They already are skeptics because they are afraid of those strangers working on their system. Don't be afraid. Find you a company that has raving customers and go for it. As usual email me at realbiz@cox.net with any question you may have and i will do my best to assist you. God bless!
Dwayne
When a technician enters your home it is because you invited him in. Make sure he/she wears booties. If not, try to have a supply so you can give them a pair before they enter the home. You can buy them at Home Depot or other stores like that. After the technician enters the home stay with them. Staying with them is to protect them and you. There has been many technicians fired because they was accused of things they did not do such as stealing or tracking mud onto the nice brand new carpet. Because nobody was with them, the customer is always right. Wrong! Sometimes situations are misinterpreted. That beautiful wedding band fell down behind the couch, but finding it six months later doesn't help a technician clear his name. Or the children ran through the house when you was not looking leaving mud all over that carpet. So staying with them as long as they are in the house to protect both parties involved.
I hope this was useful. When I was in the field it was a blessing to have a good relationship with customers, but developing those relationships was hard work sometimes. Technicians have training, but customers sometimes have to shoot from the hip. That can be pretty nerve wrecking for someone not use to dealing with air conditioning companies.They already are skeptics because they are afraid of those strangers working on their system. Don't be afraid. Find you a company that has raving customers and go for it. As usual email me at realbiz@cox.net with any question you may have and i will do my best to assist you. God bless!
Dwayne
Wednesday, July 6, 2011
Heating and Cooling Solutions For Customers
Heating and Cooling Solutions
Customer Friendly
The first topic I should cover is about me. My experience as a technician in the field adds up to thirteen years. My educational background at the San Diego Community College covers every aspect of heating and cooling. Their heating, ventilation, and cooling (hvac) program is supported by the hvac program at the Ferris State University-College of Technology located in Michigan. Also, every job that I have had has been loaded with refresher courses. Couple that with my experience and we have a pretty good idea what is going on in the heating and cooling industry. No I am not any kind of leading expert, but my experience has been among the best. Still I am a professional and know things that can benefit customers around the world. So, here we go......
We will cover many topics, but today we will start with how to choose a company that fits your needs and financial situation. This takes some time and the willingness to call company after company.
Check out their websites, if they have one. Websites give off some big question marks. No website can be, but not necessarily, a red light. Companies that are serious about business should and usually do have a website. If not, don't mark them off just yet, put them in your stack of not sure. The size of the company can indicate a lot about what the cost might be. The larger the company, the greater the overhead, the larger the price will be. This is the only way larger companies can stay in business by cover all the cost that goes into a large company. Not the most accurate description, but as close as I can get for you. Also, check with the Better Business Bureau, which is a reliable resource, but not the only resource. Sometimes if you put the company name into a search engine you can stumble onto complaints about the company or customers raving about the great job they done.
Next, their willingness to answer your questions. Customer Service is really a good sign. Generally, if they cannot answer your questions there is always someone they will transfer you to that can. Most of the time it can be a supervisor, leading technician, or even the owner. Ask all of the questions you have and do not with hold any of them. Throw your punches because you want to be sure. When you hang up that phone you want to be satisfied with the answers received. Most of the time all you need is a phone call to choose a company, but then the real decision maker is the work quality, which only happens once you have invited the company onto your property to do the work.
The quality of work is what is the most important when choosing a company. Lets face it. We really do not know until we have them to actually come out to do the work. What do you do once the technician is at your door. Now your facing the reality. What questions to ask? What to watch out for? Can I really trust this technician? The list of questions can go on. There will be more on this later.
This article is just to get you started. We plan to post more articles on the technician and to sniff out a possible con job. Or how to determine quality work and half ass work. Also, we will have articles on work that possibly might be performed on your system. Stay in touch for more heating and cooling tips and ideas. Return to this site and check out our follow up articles. In the meantime you can make request by emailing me at realbiz@cox.net. I will not answer your question by email, but I will reply letting you know it was received. Depending on how busy we are the question will be posted at this site in the future along with the answer.Keep one thing in mind. We are not here to represent companies or the industry for that matter. We are sharing our experiences and giving advice. We will not at anytime use any companies names or their technicians names. We just want to give you guidelines that can help in your decision making at those important times when you need the help. Or just friendly advice. Thank you and God bless.
Dwayne
Customer Friendly
The first topic I should cover is about me. My experience as a technician in the field adds up to thirteen years. My educational background at the San Diego Community College covers every aspect of heating and cooling. Their heating, ventilation, and cooling (hvac) program is supported by the hvac program at the Ferris State University-College of Technology located in Michigan. Also, every job that I have had has been loaded with refresher courses. Couple that with my experience and we have a pretty good idea what is going on in the heating and cooling industry. No I am not any kind of leading expert, but my experience has been among the best. Still I am a professional and know things that can benefit customers around the world. So, here we go......
We will cover many topics, but today we will start with how to choose a company that fits your needs and financial situation. This takes some time and the willingness to call company after company.
Check out their websites, if they have one. Websites give off some big question marks. No website can be, but not necessarily, a red light. Companies that are serious about business should and usually do have a website. If not, don't mark them off just yet, put them in your stack of not sure. The size of the company can indicate a lot about what the cost might be. The larger the company, the greater the overhead, the larger the price will be. This is the only way larger companies can stay in business by cover all the cost that goes into a large company. Not the most accurate description, but as close as I can get for you. Also, check with the Better Business Bureau, which is a reliable resource, but not the only resource. Sometimes if you put the company name into a search engine you can stumble onto complaints about the company or customers raving about the great job they done.
Next, their willingness to answer your questions. Customer Service is really a good sign. Generally, if they cannot answer your questions there is always someone they will transfer you to that can. Most of the time it can be a supervisor, leading technician, or even the owner. Ask all of the questions you have and do not with hold any of them. Throw your punches because you want to be sure. When you hang up that phone you want to be satisfied with the answers received. Most of the time all you need is a phone call to choose a company, but then the real decision maker is the work quality, which only happens once you have invited the company onto your property to do the work.
The quality of work is what is the most important when choosing a company. Lets face it. We really do not know until we have them to actually come out to do the work. What do you do once the technician is at your door. Now your facing the reality. What questions to ask? What to watch out for? Can I really trust this technician? The list of questions can go on. There will be more on this later.
This article is just to get you started. We plan to post more articles on the technician and to sniff out a possible con job. Or how to determine quality work and half ass work. Also, we will have articles on work that possibly might be performed on your system. Stay in touch for more heating and cooling tips and ideas. Return to this site and check out our follow up articles. In the meantime you can make request by emailing me at realbiz@cox.net. I will not answer your question by email, but I will reply letting you know it was received. Depending on how busy we are the question will be posted at this site in the future along with the answer.Keep one thing in mind. We are not here to represent companies or the industry for that matter. We are sharing our experiences and giving advice. We will not at anytime use any companies names or their technicians names. We just want to give you guidelines that can help in your decision making at those important times when you need the help. Or just friendly advice. Thank you and God bless.
Dwayne
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